Terms & Conditions

Warranty

Sunbaby Canada offers a 6 month no-questions-asked warranty on our diapers covering snaps, elastics and manufacturing defects. We are not able to warranty for leaking and build-up / repelling issues but we will work with you to find a solution to the problem and help you make changes to prevent the same issue in the future.

Warranty Process:

1. Please email a picture of your diaper along with the name your diapers were purchased under to sales@sunbabydiapers.ca

2. If your diaper is within the 6 month warranty period and it is deemed that the issue is covered under warranty we will provide you with a return shipping address.

3. Once we receive your diaper we may repair it or we may replace it with a new one. If the pattern/color is no longer available we me ask you to re-select from our current stock.

4. We will mail your new / repaired diaper back to you with an extra insert to compensate you for your mailing costs.

Returns

Due to the sensitive hygenic nature of our product we cannot accept any returns on used/washed merchandise

If you are not happy with your purchase and have not used or washed the merchandise you may return or exchange within 30 days of receipt. Please phone us at 780-271-0058 or email us at sales@sunbabydiapers.ca.

Local Pick-Up

Pick up is available for our local Edmonton and area customers who would like to save on shipping costs. Please note we are a home based business and thus do not post our street address. If you have selected pick up as an option we will contact you within 48 hours to give you all neccesary information and sort out a pick up time.